Post by account_disabled on Dec 3, 2023 4:10:56 GMT
Mailchimp has a very extensive "Guides and Tutorials" section, with which it helps its users navigate the software. It also provides a Mailchimp 101 section that highlights how to get started using the software and a path to knowledge base articles. There are no traditional "FAQ" sections on the Mailchimp site.
FAQs are usually based on questions that users ask customer service:
How can I return an item?
How much is shipping?
How do I open an account?
The content of the knowledge base is usually based on how to use the service:
How do I create a segment?
How do I add email addresses to my list?
Yes, knowledge bases are FAQs and FAQs are knowledge Country Email List bases. However, from the user's perspective, the difference is in the depth of the information presented and how it is introduced.
FAQ best practices
When considering filling out a set of questions, it's not always immediately clear where to start. By understanding some good practices, it's quite simple.
Group categories intuitively to improve user experience
By organizing your questions into logical categories, users can quickly navigate to what they need. Imagine the same process as an information architecture.
Write your question from the customer's perspective.
This helps the user connect more easily with the question and helps you provide relevant information more clearly.
Use language that your user will understand.
Following the basic rules of copywriting, always use language and terminology that your user understands, so they enter into the dialogue and feel connected to your brand. Never use industry terminology or jargon that the user may not understand.
Use your brand's personality and tone of voice.
FAQs are usually based on questions that users ask customer service:
How can I return an item?
How much is shipping?
How do I open an account?
The content of the knowledge base is usually based on how to use the service:
How do I create a segment?
How do I add email addresses to my list?
Yes, knowledge bases are FAQs and FAQs are knowledge Country Email List bases. However, from the user's perspective, the difference is in the depth of the information presented and how it is introduced.
FAQ best practices
When considering filling out a set of questions, it's not always immediately clear where to start. By understanding some good practices, it's quite simple.
Group categories intuitively to improve user experience
By organizing your questions into logical categories, users can quickly navigate to what they need. Imagine the same process as an information architecture.
Write your question from the customer's perspective.
This helps the user connect more easily with the question and helps you provide relevant information more clearly.
Use language that your user will understand.
Following the basic rules of copywriting, always use language and terminology that your user understands, so they enter into the dialogue and feel connected to your brand. Never use industry terminology or jargon that the user may not understand.
Use your brand's personality and tone of voice.